Flower Delivery Ilford Privacy Policy

Name: ALLURING BLOOMS
Brand: Flower Delivery Ilford
Price: 99.00 GBP
Availability: InStock

Introduction

This Privacy Policy describes how Flower Delivery Ilford collects, uses, stores, and protects your personal data in accordance with the General Data Protection Regulation (GDPR). The scope of this policy covers all customers placing orders for flower delivery with us from Ilford and surrounding districts. We are dedicated to ensuring that your privacy is protected and your data is handled responsibly and transparently.

What Data We Collect

We only collect the personal data necessary to process your order, fulfill your requests, and enhance your customer experience. The types of personal data collected include:

Contact Details: Name, delivery address, billing address, contact number, and other relevant contact information.
Order Information: Details about the products ordered, delivery instructions, recipient’s name and address, and purchase history.
Payment Information: Payment details are processed securely through our payment processors. We do not store your full card details on our systems.
Account Details (if you create an account): Username and password.
Correspondence: Records of your communications with us, including customer support queries and feedback.
Device Data: Device identifiers, IP address, and browser information collected through cookies or analytics tools to improve our website functionality and services.

Lawful Basis for Processing

Under the GDPR, we process your personal data only when we have a valid legal basis for doing so. The lawful bases for processing your data as a Flower Delivery Ilford customer may include:

Contractual Necessity: To fulfill your orders and provide the requested flower delivery services.
Legal Obligation: To comply with relevant laws and regulations, such as retaining records for tax or accounting purposes.
Legitimate Interests: To improve and personalize services, prevent fraud, or manage business operations, provided your rights and interests do not override ours.
Consent: Where you have provided explicit consent (for example, to receive marketing communications), you may withdraw this consent at any time.

How We Use Your Data

Your personal data is used solely for the following purposes:

Processing and delivering your flower orders.
Managing payment transactions through secure payment processors.
Corresponding with you regarding your orders and providing customer support.
Complying with legal obligations and record-keeping requirements.
Improving our website, services, and customer experience through analytics and feedback.
Sending you updates, special offers, or marketing communications if you have opted in.

Data Retention

We retain your personal data only for as long as required to fulfill the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes. Specifically:

Order Records: Retained for up to seven years as required for accounting, auditing, and legal compliance.
Marketing Data: Retained until you withdraw your consent or unsubscribe.
Customer Correspondence: Retained for up to three years after resolution of any query.

After the relevant retention period, we will securely erase or anonymize your data.

Data Processors and Third-Party Providers

To provide our services, we engage with trusted third-party processors who act on our behalf. These may include:

Payment processing companies for handling secure transactions.
Delivery partners to facilitate your flower deliveries.
IT service providers responsible for website hosting and maintenance.
Analytics service providers who assist us in optimizing our website performance.

We ensure that all processors handle your data securely, comply with data protection regulations, and do not use your data for unauthorized purposes. We do not sell or rent your personal information to third parties.

Your Data Protection Rights

Under the GDPR, you have various rights regarding your personal data held by Flower Delivery Ilford:

Right of Access: You can request access to the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure ('Right to be Forgotten'): You can request deletion of your data where it is no longer necessary or where you have withdrawn consent.
Right to Restrict Processing: You may ask us to limit the processing of your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your data on grounds relating to your particular situation, including the use for direct marketing.
Right to Withdraw Consent: Where you have given consent for specific processing, you can withdraw it at any time.

To exercise any of your rights, please contact us using the details provided on our website. We will respond to your requests promptly and in accordance with applicable data protection laws.

Data Security

We are committed to keeping your personal data secure and have implemented appropriate technical and organizational measures to safeguard it against unauthorized access, alteration, disclosure, or destruction. This includes using encryption, access controls, secure servers, and regular staff training on data protection.

International Data Transfers

We primarily store and process data within the United Kingdom. If any data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your rights and comply with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and significant changes will be communicated to you where appropriate.

Contacting Us

If you have any questions, concerns, or wish to exercise your data rights, please refer to our website’s contact section for details on how to reach us. We aim to resolve any issues promptly and transparently. If you remain dissatisfied, you have the right to lodge a complaint with the UK data protection authority.

Applicability

This policy applies to all customers placing orders for Flower Delivery Ilford services from Ilford and the surrounding districts. Your use of our services signifies your understanding and acceptance of this Privacy Policy.