Flower Delivery Ilford: E-Commerce Terms & Conditions

Introduction

These Terms & Conditions apply to all customers using our online flower delivery service in Ilford and the surrounding areas. By accessing and placing an order with our flower delivery website, you agree to the terms set out below. Please review these terms carefully before completing your purchase, as they outline your rights and responsibilities when using our services for online flower delivery in Ilford.

1. Scope

These Terms & Conditions relate specifically to all transactions for the purchase and delivery of floral arrangements, bouquets, and related products for customers in Ilford and its surrounding areas. Throughout these Terms & Conditions, "we", "us", and "our" refer to the flower delivery service operating in and around Ilford, while "you" and "your" refer to the customer placing an order with our e-commerce platform.

2. The Order Process

To ensure a reliable and efficient online flower delivery experience in Ilford, the following steps outline our order process:

• Product Selection: Browse through our online catalogue and select your preferred floral product(s). Each item is accompanied by a detailed description and price.
• Personal Details: Enter all required information accurately, including recipient’s name, delivery address (Ilford or surrounding areas), your contact details and any special delivery instructions.
• Personal Messages: You may add a personalised message to accompany your flowers during the order process.
• Order Confirmation: Upon submitting your order and completing payment, you will receive an order confirmation via our website and/or an automated acknowledgment, spelling out the details of your purchase.
• Order Acceptance: Please note that the order confirmation acknowledges receipt but does not constitute our acceptance. Acceptance occurs when we dispatch your order for flower delivery in Ilford or the surrounding areas.
• Refusal of Order: We reserve the right to refuse or cancel an order at our sole discretion. In case of refusal, a full refund will be processed.

3. Payment Terms

For the ease of our Ilford flower delivery customers, we accept a range of payment methods accessed securely through our online system:

• Payment is required in full at the time of placing your order.
• Accepted payment methods typically include major debit and credit cards. We do not accept cash on delivery for online orders.
• All payments are processed securely. Your card details are handled in compliance with relevant security standards.
• Orders will only be processed upon receipt of cleared funds.

If there is any issue with payment or payment authorisation, you will be notified promptly, and your order may be delayed or cancelled until resolved.

4. Pricing & Availability

All prices for floral products and delivery within Ilford and surrounding areas are clearly displayed at the time of order and are inclusive of applicable VAT unless otherwise stated. Delivery charges, where applicable, are outlined before checkout.

We strive to ensure accuracy in our product descriptions, pricing, and availability. However, we reserve the right to update prices, correct errors, and modify available products at any time without prior notice. Should a pricing error affect your order, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.

5. Delivery Policy

Efficient and reliable flower delivery in Ilford is our commitment. Deliveries are made to Ilford and selected surrounding areas as specified during the checkout process.

• Delivery Times: While we aim for timely delivery, specific delivery time slots cannot be guaranteed unless otherwise stated.
• Delivery Dates: Orders are delivered on the date selected by the customer during checkout, subject to availability.
• Recipient Absence: Where no one is available to receive the delivery, we will follow your instructions and/or leave the delivery with a neighbour or in a safe place, if appropriate. A delivery note will be left where possible.
• Delivery Areas: Delivery is available in Ilford and surrounding postcodes as outlined on our website. Orders placed for locations outside our coverage may be cancelled and refunded.
• Failed Deliveries: If delivery is not possible due to incorrect details or recipient absence, redelivery may be attempted at our discretion or the order may be returned to us. Additional fees may apply for redelivery.

We will use reasonable endeavours to deliver flowers as requested. However, we shall not be liable for delays or failures resulting from causes beyond our reasonable control, including severe weather, strikes, or third-party failures.

6. Order Amendments & Cancellations

We understand that changes to orders or cancellations may be necessary from time to time. The following terms apply to order amendments and cancellations:

• Amendments: Requests for changes to orders (e.g., address changes, alterations to the message) should be made as soon as possible. Once the order is prepared or dispatched, amendments may not be possible.
• Cancellations: If you wish to cancel an order, please do so at the earliest opportunity. Cancellation requests must be received before the item is dispatched or prepared. If the order has already been fulfilled or is in transit, cancellation and refund may not be possible.
• Refunds: Approved cancellations will be refunded via the original payment method. Please allow standard processing time for refunds.
• Right to Refuse Cancellation: We reserve the right to refuse or limit cancellations, especially for bespoke, made-to-order, or perishable products once fulfilment has commenced.

7. Substitution Policy

Floral products are subject to seasonal availability. In the event that a specific flower or product is unavailable, we reserve the right to substitute with a similar product of equal or greater value, ensuring the overall style, colour, and quality are retained. In such instances, attempts will be made to contact you and advise of the change wherever feasible.

8. Quality Assurance & Complaints

We take pride in our floral arrangements. If you are dissatisfied with your flower delivery in Ilford, please contact us within 24 hours of receipt, providing photographic evidence where possible. We will investigate complaints promptly and, if justified, offer a suitable replacement or refund. Due to the perishable nature of flowers, complaints raised after more than 48 hours from the time of delivery may not be eligible for compensation.

9. Liability

Our liability to you in connection with any order is strictly limited to the purchase price of that order. We are not liable for indirect losses, including but not limited to loss of income, reputation, or business, arising from the use of our flower delivery service in Ilford.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or for any other liability that cannot be excluded or limited by law. We shall not be liable for delay or failure to perform our obligations if such delay or failure arises due to any cause beyond our reasonable control, such as acts of God, war, fire, flood, or industrial disputes.

10. Intellectual Property

All website content, including text, images, logos, and designs used for marketing and presentation of our flower delivery service in Ilford, are our intellectual property and may not be used or reproduced without our written consent.

11. Personal Data & Privacy

Your privacy is important to us. We collect, store, and process your personal information strictly in accordance with applicable UK data protection laws. When you place an order, your data is used solely for order processing, customer service, and lawful business purposes. Please refer to our separate Privacy Policy for full details.

12. Governing Law & Jurisdiction

These Terms & Conditions and any disputes or claims relating to them are governed by the laws of England and Wales. By purchasing through our flower delivery e-commerce platform, you agree that any matter arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to These Terms

We reserve the right to update or amend these Terms & Conditions as necessary at any time, without prior notice. Any changes will take effect immediately upon posting on the website. We recommend reviewing these terms before each order to ensure you are aware of any updates.

14. General Provisions

• Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, it will not affect the validity of any other provision.
• Waiver: No waiver by us of any breach or default shall be deemed a waiver of any subsequent breach or default.
• Assignment: You may not assign or transfer your rights or obligations under these Terms & Conditions without our prior written consent.

Note: These Terms & Conditions apply to all customers ordering online flower delivery in Ilford and its surrounding areas. By completing your order, you confirm that you have read, understood, and agreed to these terms. If you have any queries regarding these Terms & Conditions, please contact us via the details provided on our website.